Page 18 - Abacoa Community News - April '24

Page 18, Abacoa

governMent

Tax Talk

Dear Friends: It is always valuable our team of 28 client care representatives handled more than
Growing up in Ohio, I to hear from our clients 237,000 phone calls and more than 45,000 emails. They
remember this time of year and to share the feedback answer questions about all the services the tax collector’s
meant “April showers bring with our team. This office provides, including property taxes, driver’s licenses,
May flowers,” marking the allows us to celebrate motor vehicle/vessel registrations and titles, local business
beginning of the gardening the fantastic reviews and tax, and more. This dedicated team continually strives to
season. Here in Florida, to also learn how we improve its response time, and last year, the team reduced
and due to our climate, we can improve our service. the average call wait time by nearly five minutes and
have a different gardening Over the past two years, and across our six locations, we responded to email inquiries within three days! If you have
timeline and right now it is have received well over 400 GMB reviews ranging from an a question or need assistance from our office, our CCRC
harvesting time for many average of 2.6 stars to 4.0 stars! We appreciate the valuable team can be reached via email at ClientAdvocate@pbctax.
backyard gardeners. feedback we have received, highlighting not just the quality com or by phone at (561) 355-2264.
Recently, my gardening of our service but also the exceptional experiences our clients
prowess paid off as I picked have had with our team. One reviewer applauded our excellent
my first heads of broccoli and service, stating, “Had the best experience in any DMV I had
cauliflower! There is nothing been to, and excellent service given.” Hearing such feedback is
better than homegrown an affirmation that our focus on exceptional service is working
vegetables. So, this month, but we must continue to raise the bar and work hard to exceed
which is National Garden our clients’ expectations.
Month, and for all you home To read more about our awesome GMB reviews, I encourage
gardeners, celebrate your you to check out our 2022/23 annual report which can be found
harvesting success and enjoy on our website at www.pbctax.com/annual-report/. Don’t forget
the fruits (and vegetables) of to share a review of your experience on our Google My Business
your labor … I know I will! page by visiting www.pbctax.com/locations/, selecting the
Anne M. Gannon, location where you received service from our team and then
Constitutional Tax Collector, Serving Palm Beach County clicking on the Google My Business link.
Open! Open! Open! Hello … This Is The Tax

Our newest service center in North Palm Beach County Collector
is now open!
Located at 3185 PGA Blvd., the new facility is built on the When you contact
grounds where once stood the old State Division of Driver’s our office by phone
Licenses building that served generations of Palm Beach or email, our Client
County drivers. This new service center is a welcome change Care and Research
from that outdated, small office. The new state-of-the-art Center (CCRC) team
service center is 23,735 square feet with a bright and spacious provides exceptional
interior to enhance the client experience. Other client-focused service to respond
features include additional client service windows, ample to your inquiries. In
parking, and a self-contained road test area. Fiscal Year 2022/23,

Another feature of our new service center is the continuation
of our commitment to providing art in public places. Our
lobby features a fountain created from volcanic basalt formed
millions of years ago in the northeastern part of the United
States. The new facility also features artwork by participants
of Gulfstream Goodwill’s Reimagined initiative and coming
soon will be a vibrant exterior mural painted by local artist,
Benjamin Heller.
Now that the new building is open, the previous office
location in the North County Government Center is closed.
The new service center in the City of Palm Beach Gardens is
the third facility built by the agency to meet demand spurred
by the population growth of Palm Beach County.

The Reviews Are In….

What a pleasure it is to share the latest wave of positive
reviews we have received over the past year on our Google
My Business (GMB) pages! We have six GMB pages,
one for each of our service centers and these pages offer
you the opportunity to tell us about your experience at a
particular service center location.