Page 10 - Boca Club News - January '25

Page 10, Boca Club News

Council Corner: Boca Raton News
Mayor’s Update from page 9

community we want to build for the future. What will Boca Roundup…A Vibrant New Era for the City
Raton look like 100 years from now? What projects and
initiatives can we start today to leave a lasting impact on
future generations? By Yvette Drucker, Deputy Mayor. Vision Zero Neighborhood Meetings. The city will
The city has many sponsorship opportunities for City of Boca Raton; ydrucker@ hold three Vision Zero neighborhood meetings focused on
residents and business owners who want to help leave an bocaraton-FL.gov. (561) 213-9025 improving traffic safety and reducing crashes. These include
imprint on Boca Raton. As we consider big ideas for legacy cellular tours of key areas to discuss bicycle, pedestrian and suburban
projects there is an opportunity to ask our residents to share Public Art Mural at Sugar Sand road safety. Meetings will be held in January at the Spanish
ideas and ways that they would like to shape our future. Park. A beautiful new mural now River Library, Downtown Library and Sugar Sand Park.
If you have ideas for a “legacy project,” which graces the Family Pavilion wall at National Community Survey. Beginning November
can include enhancing public spaces, adding cultural Sugar Sand Park, adding a splash of 18th, randomly selected households will be invited to
landmarks, proposing environmental initiatives or adding color and celebrating Boca Raton’s participate in the National Community Survey to provide
innovative technological advancements that make life natural beauty. This addition enhances the city’s commitment feedback on city services and priorities. This survey will
better for all residents, please share them. to public art and cultural engagement. help guide future improvements in Boca Raton.
The city recognizes that its future success will be built New Sign Unveiled in Downtown. A modern new sign Public Input Sessions for 2025-2026 Strategic Planning.
on the creativity and involvement of its residents, whose was recently unveiled in downtown Boca Raton, marking As the city prepares for strategic planning in 2025-2026, Boca
ideas and passions can guide the way forward. a fresh visual identity for the area. This is part of ongoing Raton will host nine Public Input Sessions, inviting residents
Legacy projects should have a lasting impact on the efforts to blend tradition with innovation as the city continues to share ideas on key goals and issues for the city’s future.
city and be designed to benefit residents and visitors for to grow. With these exciting initiatives, Boca Raton continues to
many years to come. One project in the works will involve Centennial Celebration Plans Begin. Boca Raton is grow, evolve and engage its vibrant community in shaping
expanding our city’s tree canopy for decades in the future. preparing to celebrate its 100th anniversary. With a series of the future. For more information on these exciting initiatives
If you have a big idea about something that will events and initiatives planned, the centennial will honor the and to participate in the upcoming public engagement
leave a legacy for future generations, please share it! For city’s rich history and look ahead to its future. opportunities, visit www.myboca.us. Your input is vital in
more information about our centennial and sponsorship Vision for New Government Campus. Boca Raton’s shaping the future of our city!
opportunities, visit Boca Raton Centennial | Boca Raton, FL. current Government Campus, home to City Hall, the Police I am always looking for input and available for questions.
You can share any thoughts you have at ssinger@ Station and the Community Center, is aging and no longer I can be reached at YDrucker@bocaraton-FL.gov and on all
myboca.com and stay connected on Facebook, Twitter, meets the city’s needs. Leaders are planning a redevelopment social media platforms @yvettedrucker
and Instagram at @scottsingerusa. to create a modern civic destination that fosters community Happy New Year! Deputy Mayor Yvette Drucker
engagement and urban connectivity. #thebestisyettocome
Memo from County Tax Collector Anne M. Gannon:

Meet Our Team Who Are Here to Help You.

By Anne M. Gannon, Constitutional team have developed strategies to ensure all clients receive pop-up icons to provide information about topics related to
Tax Collector serving Palm Beach exceptional service. AJ says, “Client feedback is important our services.
County. You can reach her office to us, and we monitor calls and utilize call monitor forms to During your “journey” to make a reservation online we first
by Email: ClientAdvocate@ provide our client care representatives with feedback. With present you with a list of documents that you will need for your
taxcollectorpbc.com. Phone: (561) this comes challenges servicing clients who are unsatisfied transaction. Next, upon indicating which documents you have
355-4271. with some aspect of our services. I remind the team that it is by checking “Yes” or “No” and before you officially schedule
Each day, at approximately 11:00 not personal and to show empathy towards the client, and we your reservation, we present you a summary checklist of the
a.m., my team and I receive an email specifically train staff for these calls.” Employee recognition is document(s) you need to bring with you to your reservation.
report from our client satisfaction important, and AJ says, “We celebrate wins and best calls, and You can then print the list or email it to yourself to view or print
survey vendor highlighting the surveys we received from in fact we just held our first annual CCRC Awards, recognizing later. Keep in mind that this document is not confirmation of a
clients the previous day. I enjoy reading the surveys, especially exceptional achievements, such as “Most Calls” and “Client reservation, as you still have to select a date, time and location.
the comments where clients tell us what we are doing right Service Excellence.” I feel lucky to be a member of such a This checklist is designed to help you easily keep track of the
and what needs improvement. great team of professionals, all moving in the same direction documents you need to gather. Once you have the opportunity
We strive for exceptional service on each and every to deliver exceptional customer service,” says AJ. to use our enhanced reservation-making system, tell us your
interaction with our clients, both in-person and on the phone, A Better Journey. Our new website, www.pbctax.gov, feedback by visiting: www.pbctax.gov/website-feedback/.
and most of the time we get it right, but there are times that has been online for over a month now and I hope you have Important Dates & Holidays:
we miss the mark. In either case it is important that we hear enjoyed exploring all the new features. One feature that I January 20th: Martin Luther King Jr. Day – Offices Closed.
from our clients so we can address issues and make corrections want to highlight is the enhancements made to our reservation January 31st: Deadline for Property Tax 2% Discount.
where needed, but at the same time it is so rewarding to hear system. We created a new, more intuitive interface, featuring
from clients who rave about the service they have received
from a member of my staff.
That commitment to Exceptional from every member of Adolph & Rose Levis Jewish Community Center
our team is the driving force behind our industry-leading client
satisfaction results, where 87% of our clients say that their
experience with our office was exceptional or very good!
Get yours now: The 2025 Tax Planner & Services
Guide. We are excited to announce that our 2025 Tax Planner
& Services Guide is available beginning this month. This
comprehensive guide is designed to keep you informed,
connected and empowered as you navigate our organization’s
services, values and resources. Inside you’ll find everything Be a part of Boca Raton’s Original
from taxes to motor vehicles services and driver license/ID
card services. There is also a monthly calendar to help you Jewish Film Festival
keep track of your payment deadlines.
As we worked on this latest edition one of our priorities was presented by the Levis JCC
to align with the information on our new website, www.pbctax.
gov, so the two complement one another. We made the guide February 8 - 22, 2025
easy to use with color coding guides to services and QR codes
that will take you right to our website for more information on Featuring more than 30 Israeli and Jewish-themed feature films,
a specific topic. shorts, documentaries and comedies from around the world. Enjoy
Visit www.pbctax.gov/tpsg to request a copy of the 2025
edition. When you receive the guide we will invite you to entertaining, inspiring and thought-provoking stories, connect with
respond to a brief survey to provide us with your feedback so our community, and learn from filmmakers, producers, actors and
we can keep enhancing this signature publication. I hope you directors at screenings and special events throughout the year.
enjoy this publication as much as we enjoy providing it to you.
Faces of the TCO: AJ Starks. Title: Director of Contact Movies of Delray • Levis JCC
Center Operations
Hometown: Memphis, TN. Favorite Activity: Manning the
grill or the smoker. Favorite Food: My smoked brisket. 561-464-3086 • bocajff.org
This month, in our “Faces of the TCO” series I am pleased
to shine the spotlight on the director of our Client Care and
Research Center (CCRC). Ajani “AJ” Starks joined my Senior
Leadership Team in 2022, and he oversees 40 employees whose
main responsibility is to answer client questions and concerns
via phone and emails. Handling an average of 1,700 calls a Adolph & Rose Levis Jewish Community Center • Toby & Leon Cooperman Campus • 21050 95th Avenue S., Boca Raton, FL 33428
day is not an easy task, and to do so effectively AJ and his