Page 9 - Boca Exposure - December '24

Boca Exposure, Page 9
Tax Talk

Dear Friends: in our Client Care and Research Center (call center) are a complete list of the new required driver’s license and
As 2024 comes to a close, ready to take your call or answer your email and help ID card documents, visit pbctax.gov/driver-license/.
I want to take this time to you with your question. This year, we have added an
thank you for being part of additional five representatives to help keep wait times to Found Money?
the “Tax Talk” family and a minimum during our busy season. With an average of
know that I thoroughly enjoy 1,700 calls coming into the call center each day, we are Did you know
chatting with you each month. proud that we have reduced wait times to an average of there could be
I hope you enjoy hearing more five minutes. While the team is working hard to answer all thousands of dollars
about my office, Palm Beach calls quickly this time of year, you may experience longer waiting for you?
County and the occasional than normal wait times, so we appreciate your patience. Some clients overpay
news about my cats, Biden Representatives can be reached at (561) 355-2264 and are on their transactions,
and Bader. They bring me so available Monday through Friday, 8:15 a.m. to 5 p.m. and if this happens,
much joy, even when they are just being cats and lounging Don’t want to call us? You can always email us at we issue a refund check for the amount overpaid. If the refund
around as they are doing in this picture. clientadvocate@pbctax.com for assistance and you can is returned to us as undeliverable, we continue to attempt to
expect a response from one of Client Care Representatives issue the refund. Once we have explored all refund options,
within two business days. we post a list of unclaimed funds on our website hoping that
clients can reclaim the money due to them. We hold onto these
New Address Change funds for at least one year. If the funds remain unclaimed, we
forward those funds to the state of the last known address.
Requirements Currently, there is more than $749,000 in unclaimed funds
available. So, I encourage you
Did you know to check if your name is on the
that there were recent list to see if there are funds
c h a n g e s m a d e t o waiting for you! Visit Palm
the proof of address Beach County Unclaimed
documents required for Funds and State of Florida
I want to take this time to wish you, your family, driver’s licenses and ID Unclaimed Funds for more
friends and even your pets – we can’t forget them, a cards? These documents information and good luck!
very happy holiday season. Whether you are enjoying verify that driver’s license and ID card applicants are
the holidays here in South Florida or traveling to be with residents of Florida by requiring two pieces of qualifying
family, take time to recharge and relax and enjoy all the documents in their name. This new requirement is a
traditions that the holidays so befittingly offer. I look simple process for most individuals; however, others may
forward to communicating with you in 2025! not have certain documents that contain their name and
Happy holidays and happy new year! address. For example, teens getting their learner’s permit
Anne M. Gannon, or individuals living with family members.
Constitutional Tax Collector, Under this new address change requirement, those
Serving Palm Beach County individuals have a few options. They can complete a
certification of address document, and have it signed by
Hello, May I Help You? our staff during their reservation or they can have it signed
by a notary prior to their reservation. In addition to the
You have checked our website, read through your Tax certification of address form, this new change requires
Planner and Services Guide, but still have a question the applicant bring two additional documents containing
concerning our services. Our Client Care Representatives the name of the person with which they are residing. For

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