Page 8 - PGA Community News - January '25

Page 8, PGA C.A.N.! BW 2 Spaces January 2025
January 2025

Tax Talk

Dear Friends: to our website for more information on a specific topic.
E a c h da y , a t Visit www.pbctax.gov/tpsg to request a copy of the
approximately 11 a.m., 2025 edition. When you receive the guide, we will invite
my team and I receive you to respond to a brief survey to provide us with
an email report from our your feedback so we can keep enhancing this signature
client satisfaction survey publication. I hope you enjoy this publication as much as
vendor highlighting the we enjoy providing it to you!
surveys we received from
clients the previous day. I Faces Of The TCO:
enjoy reading the surveys,
especially the comments AJ Starks
where clients tell us what
we are doing right and what needs improvement. We strive Title: Director of Contact Center Operations
for exceptional service on each and every interaction Hometown: Memphis, Tenn.
with our clients, both in-person and on the phone, and Favorite Activity: Manning the grill or the smoker During your “journey” to make a reservation online,
most of the time we get it right, but there are times that Favorite Food: My smoked brisket we first present you with a list of documents that you
we miss the mark. In either case, it is important that This month, in our “Faces of the TCO” series, I am will need for your transaction. Next, upon indicating
we hear from our clients so we can address issues and pleased to shine the spotlight on the director of our Client which documents you have by checking “Yes” or “No”
make corrections where needed, but at the same time, it Care and Research Center (CCRC). and before you officially schedule your reservation, we
is so rewarding to hear from clients who rave about the Ajani “AJ” Starks joined my Senior Leadership present you a summary checklist of the document(s) you
service they have received from a member of my staff. Team in 2022, and need to bring with you to your reservation. You can then
That commitment to exceptional from every member of he oversees 40 print the list or email it to yourself to view or print later.
our team is the driving force behind our industry-leading employees whose Keep in mind that this document is not confirmation of
client satisfaction results, where 87 percent of our clients main responsibility a reservation, as you still have to select a date, time and
say that their experience with our office was exceptional is to answer location. This checklist is designed to help you easily keep
or very good! client questions track of the documents you need to gather. Once you have
Anne M. Gannon, and concerns via the opportunity to use our enhanced reservation-making
Constitutional Tax Collector, Serving Palm Beach phone and emails. system, tell us your feedback by visiting www.pbctax.
County Handling an gov/website-feedback/.
average of 1,700
Get Yours Now! The 2025 calls a day is not
an easy task, and
Tax Planner & Services Guide to do so effectively, AJ and his team have developed
strategies to ensure all clients receive exceptional service.
We are excited AJ says, “Client feedback is important to us, and we
to announce monitor calls and utilize call monitor forms to provide
t ha t our 2025 our client care representatives with feedback. With this
Tax Planner & comes challenges servicing clients who are unsatisfied
Services Guide with some aspect of our services. I remind the team that
will be available it is not personal and to show empathy towards the client,
beginning in and we specifically train staff for these calls.” Employee
Ja nu a ry. T h i s recognition is important, and AJ says, “We celebrate wins
comprehensive and best calls, and in fact, we just held our first annual
guide is designed CCRC Awards, recognizing exceptional achievements,
to keep you such as ‘Most Calls’ and ‘Client Service Excellence.’ I feel
informed, lucky to be a member of such a great team of professionals,
connected, and all moving in the same direction to deliver exceptional
empowered as you navigate our organization’s services, customer service.”
values, and resources. Inside, you’ll find everything from
taxes to motor vehicles services and driver’s license/ID A Better Journey
card services. There is also a monthly calendar to help
you keep track of your payment deadlines. Our new website, www.pbctax.gov has been online for
As we worked on this latest edition, one of our over a month now and I hope you have enjoyed exploring
priorities was to align with the information on our new all the new features. One feature that I want to highlight
website, www.pbctax.gov, so the two complement one is the enhancements made to our reservation system. We
another. We made the guide easy to use with color coding created a new more intuitive interface, featuring pop-up
guides to services and QR codes that will take you right icons to provide information about topics related to our
services.

Super Junior: Getting A

Jump Start On College Planning

By Peggy Forgan, M. Ed and begin the college admissions process. All of this
Junior year is a critical is time-consuming and overwhelming, from prepping
time for college planning. for standardized tests to finalizing resumes. The Super
HANDY-MAN It’s when high schoolers Junior program alleviates the stress of college planning
HOME SERVICES start to focus on their future by helping students achieve their goals before senior year.
All Super Juniors will complete a “Super Junior

and make decisions that
really count. And with most Checklist” specifically designed to help them put their
students just 10 months best foot forward. Here’s a look at the seven things they
NO JOB TOO SMALL away from applying to will accomplish in 90 days:
college, it’s clear that the 1. Create a top 10 list of colleges and universities
11th grade is crunch time. 2. Complete three college visits (either virtual or in-
u Water Stains u Screen Repair Class 101’s Super Junior person)
u Painting u Leak Repair program helps students get ahead of the curve before 3. Take DISC assessment & review report
u Caulking u Misc. Repair application season even begins. Here’s everything you 4. Establish baseline SAT score
need to know about becoming a Super Junior, and why
5. Document top 10 trends from baseline score
u Interior/Exterior it’s one of the best ways to bring your student up to speed. 6. Create a resume with all activities listed
... and much more! A Super Junior is an 11th grader who wants to get a 7. Have a parent meeting to review all items on your
head start on college planning. By completing our fast- checklist
All students who complete the program will earn a
Housesitting Available • References Available track Super Junior program, students start the planning Super Junior certificate and will be entered for a chance
process when it matters the most: during the application
(Serving Palm Beach County since 1980) preseason. That way, when application season rolls around to win a new laptop! The Class 101 Super Junior is
Call Rubin on August 1 of their senior year, they are well ahead of underway.

their peers.
Licensed & Insured 561-346-2467 Junior year is the most crucial time for students to
take ownership of their grades, sharpen important skills,