Page 7 - Boca Club News - April '24

Boca Club News, Page 7
Memo from County Tax Collector Anne M. Gannon:

New Ways We Are There for You.

By Anne M. Gannon, Constitutional Tax The Reviews Are In. What a pleasure it is to share the you to check out our 2022-23 annual report which can be found
Collector serving Palm Beach County. latest wave of positive reviews we have received over the on our website at www.pbctax.com/annual-report/. Don’t forget
You can reach her office by Email: past year on our Google My Business (GMB) pages. We to share a review of your experience on our Google My Business
ClientAdvocate@taxcollectorpbc. have six GMB pages, one for each of our service centers, page by visiting www.pbctax.com/locations/, selecting the
com. Phone: (561) 355-4271. and these pages offer you the opportunity to tell us about location where you received service from our team and then
Growing up in Ohio, I remember your experience at a particular service center location. clicking on the Google My Business link.
this time of year meant “April showers It is always valuable to hear from our clients and to share Hello…This is the Tax Collector. When you contact
bring May flowers,” marking the the feedback with our team. This allows us to celebrate the our office by phone or email, our Client Care and Research
beginning of the gardening season. fantastic reviews and to also learn how we can improve our Center (CCRC) team provides exceptional service to respond
Here in Florida, and due to our climate, we have a different service. Over the past two years, and across our six locations, to your inquiries. In Fiscal Year 2022-23 our team of 28 Client
gardening timeline and right now it is harvesting time for we have received well over 400 GMB reviews ranging Care Representatives handled more than 237,000 phone calls
many backyard gardeners. Recently, my gardening prowess from an average of 2.6 stars to 4.0 stars! We appreciate the and more than 45,000 emails. They answer questions about
paid off as I picked my first head of broccoli and cauliflower! valuable feedback we have received, highlighting not just the all the services the TCO provides, including property taxes,
There is nothing better than homegrown vegetables. So this quality of our service but also the exceptional experiences driver licenses, motor vehicle/vessel registrations and titles,
month, which is National Garden Month, and for all you home our clients have had with our team. One reviewer applauded local business tax, and more. This dedicated team continually
gardeners, celebrate your harvesting success and enjoy the our excellent service, stating, “Had the best experience in any strives to improve its response time, and last year the team
fruits (and vegetables) of your labor. I know I will! DMV I had been to, and excellent service given.” Hearing reduced the average call wait time by nearly five minutes and
Open! Open! Open! Our newest service center in North such feedback is an affirmation that our focus on exceptional responded to email inquiries within three days. If you have a
Palm Beach County is now open. Located at 3185 PGA service is working, but we must continue to raise the bar and question or need assistance from our office, our CCRC team
Boulevard, the new facility is built on the grounds where work hard to exceed our clients’ expectations. can be reached via email at ClientAdvocate@pbctax.com or
once stood the old State Division of Driver Licenses building To read more about our awesome GMB reviews, I encourage by phone at (561) 355-2264.
that served generations of Palm Beach County drivers. This
small office. The new state-of-the-art service center is 23,735 County Clerk Joseph Abruzzo: Keep an
new service center is a welcome change from that outdated,
square feet with a bright and spacious interior to enhance
additional client service windows, ample parking and a self- Eye on Your Home with Fraud Alert Tools
the client experience. Other client-focused features include

contained road test area.
Another feature of our new service center is the continuation By Joseph Abruzzo, Clerk of the as a Port Security Specialist from 2005 to 2013 and is the
of our commitment to providing art in public places. Our lobby Circuit Court & Comptroller, Palm recipient of numerous awards, medals and outstanding
features a fountain created from volcanic basalt formed millions Beach County. Clerk Abruzzo serves performance citations.
of years ago in the northeastern part of the United States. The as the county’s protector of public Do you know that you can protect one of your most
new facility also features artwork by participants of Gulfstream records and public funds. He was valuable assets with a free tool from my office? Your Palm
Goodwill’s Re-Imagined initiative, and coming soon will be a elected in November 2020 and Beach County Clerk’s office provides a free Property Fraud
vibrant exterior mural painted by local artist, Benjamin Heller. sworn into office on January 5th, Alert service that takes just a few minutes to sign up and
Now that the new building is open, the previous office 2021. Prior to his election, Clerk can provide you peace of mind.
location in the North County Government Center is closed. Abruzzo served in the Florida Palm Beach County is a busy real estate market, with a
The new service center in the City of Palm Beach Gardens is Legislature for a decade, serving in both the Florida median single family home sale price of $580,000 and more
the third facility built by the agency to meet demand spurred House of Representatives and the Florida Senate. He
by the population growth of Palm Beach County. proudly served in the United States Coast Guard Reserves County Clerk Joseph Abruzzo on page 8

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