Page 7 - The Shores of Jupiter - January '25

The Shores, Page 7
Tax Talk

Dear Friends: As we worked on this latest edition, one of our priorities and ‘Client Service Excellence.’ I feel lucky to be a member
Each day, at approximately was to align with the information on our new website, www. of such a great team of professionals, all moving in the same
11 a.m., my team and I receive pbctax.gov, so the two complement one another. We made direction to deliver exceptional customer service.”
an email report from our client the guide easy to use with color coding guides to services
satisfaction survey vendor and QR codes that will take you right to our website for more A Better Journey
highlighting the surveys we information on a specific topic.
received from clients the Visit www.pbctax.gov/tpsg to request a copy of the 2025 Our new website, www.
previous day. I enjoy reading edition. When you receive the guide, we will invite you to pbctax.gov has been online
the surveys, especially the respond to a brief survey to provide us with your feedback so for over a month now and
comments where clients tell we can keep enhancing this signature publication. I hope you I hope you have enjoyed
us what we are doing right and enjoy this publication as much as we enjoy providing it to you! exploring all the new
what needs improvement. We features. One feature that
strive for exceptional service on each and every interaction with Faces Of The TCO: AJ Starks I want to highlight is the
our clients, both in-person and on the phone, and most of the enhancements made to our reservation system. We created
time we get it right, but there are times that we miss the mark. Title: Director of Contact Center Operations a new more intuitive interface, featuring pop-up icons to
In either case, it is important that we hear from our clients so Hometown: Memphis, Tenn. provide information about topics related to our services.
we can address issues and make corrections where needed, but Favorite Activity: Manning the grill or the smoker During your “journey” to make a reservation online,
at the same time, it is so rewarding to hear from clients who Favorite Food: My smoked brisket we first present you with a list of documents that you will
rave about the service they have received from a member of my This month, in our need for your transaction. Next, upon indicating which
staff. That commitment to exceptional from every member of “Faces of the TCO” series, documents you have by checking “Yes” or “No” and before
our team is the driving force behind our industry-leading client I am pleased to shine the you officially schedule your reservation, we present you a
satisfaction results, where 87 percent of our clients say that their spotlight on the director summary checklist of the document(s) you need to bring with
experience with our office was exceptional or very good! of our Client Care and you to your reservation. You can then print the list or email
Anne M. Gannon, Research Center (CCRC). it to yourself to view or print later. Keep in mind that this
Constitutional Tax Collector, Serving Palm Beach County Ajani “AJ” Starks joined document is not confirmation of a reservation, as you still have
my Senior Leadership to select a date, time and location. This checklist is designed
Get Yours Now! The 2025 Tax Team in 2022, and he to help you easily keep track of the
oversees 40 employees
documents you need to gather. Once
Planner & Services Guide whose main responsibility is to answer client questions and you have the opportunity to use our
concerns via phone and emails. Handling an average of 1,700 enhanced reservation-making system,
We are excited to announce calls a day is not an easy task, and to do so effectively, AJ and tell us your feedback by visiting www.
that our 2025 Tax Planner & his team have developed strategies to ensure all clients receive pbctax.gov/website-feedback/.
Services Guide will be available exceptional service. AJ says, “Client feedback is important
beginning in January. This to us, and we monitor calls and utilize call monitor forms to
comprehensive guide is designed provide our client care representatives with feedback. With
to keep you informed, connected, this comes challenges servicing clients who are unsatisfied
and empowered as you navigate with some aspect of our services. I remind the team that it is
our organization’s services, not personal and to show empathy towards the client, and we
values, and resources. Inside, specifically train staff for these calls.” Employee recognition
you’ll find everything from taxes to motor vehicles services is important, and AJ says, “We celebrate wins and best calls,
and driver’s license/ID card services. There is also a monthly and in fact, we just held our first annual CCRC Awards,
calendar to help you keep track of your payment deadlines. recognizing exceptional achievements, such as ‘Most Calls’
Susan G. Komen Announces 2025 FORD Warriors In Pink
®

Warriors represent North Palm Beach, Riviera Beach, Lucille Ciaccia of Boca Raton went in for her first diagnosed with Stage 1 Invasive Ductal Carcinoma. Thrust
Boca Raton, Palm City, Boynton Beach, Jupiter, Fort mammogram shortly after turning 40. However, what began as into the fight herself, she made the decision to undergo a
Lauderdale and Broward County. a routine screening quickly escalated, and her cancer progressed bilateral mastectomy. Now, Elizabeth embraces her role as
Susan G. Komen®, the world’s leading breast cancer from Stage 1 to Stage 3 in a short time period. Since July 2023, a breast cancer “thriver” and looks forward to continuing her
organization, is excited to announce the 2025 FORD Warriors Lucille has undergone a double mastectomy, AC-Thermotherapy advocacy with a renewed perspective.
in Pink. These nine women from across South Florida will and 25 rounds of radiation. Lucille passionately encourages Julie Culpepper of Fort Lauderdale began her journey in
be honored at the MORE THAN PINK Walk in West Palm women to advocate for their health. She advises, “If you’re told 2017 when her oncologist identified an atypical (precancerous)
Beach on Saturday, January 25, in addition to being featured a mammogram before 40 isn’t necessary, don’t be discouraged. lump during a routine screening. Given her family history—
in a variety of promotional materials and activities. Don’t be afraid to fight for yourself!” both her mother and sister are cancer survivors—and a
“Susan G. Komen Warriors in Pink represent the strength, Nicholle Chadwick of Boca Raton is a Registered Mental decade-long pattern of benign biopsies, she initially underwent
resilience and determination of everyone impacted by breast Health Counselor Intern (RMHCI) and mom of two. In 2022, a lumpectomy but later opted for a mastectomy for peace of
cancer,” said Jamie Bellamy, Development Director at Susan Nicholle’s world shifted dramatically when she discovered mind. The path, however, wasn’t without its challenges. Over
G. Komen. “These women are beacons of hope and courage, a lump in her breast and was diagnosed with Stage 2 Triple two years, Julie faced difficulties with implant reconstructions
inspiring us to continue our work to achieve a world without Negative Invasive Ductal Carcinoma. Further testing revealed she before successfully undergoing a DIEP flap procedure. Now, a
breast cancer. We are honored to celebrate them as breast was positive for the BRCA 1 genetic mutation. Nicholle has since year and a half later, she is thriving and grateful for the choices
cancer Warriors and join them in standing strong for every undergone a double mastectomy, chemotherapy, radiation, and that have supported her health and well-being.
life touched by this disease.” IVF treatments. Through it all, her children became her driving The MORE THAN PINK Walk is open to the public and
The Susan G. Komen 2025 Warriors In Pink Are: force—her “why.” Nicholle encourages others to find their own free. Please register in advance at www.komen.org/wpbwalk.
Kristen A. Dugan of North Palm Beach is a single mom reason to fight, saying, “Why are we fighting? The answer can Participants are encouraged to fundraise.
of three girls. She was diagnosed with Ductal Carcinoma simply be yourself and the will to survive.” Visit komen.org or call 1-877 GO KOMEN. Connect with
Triple Negative Breast Cancer (TNBC) in January 2024. Since Stephanie R. Baker, RN, MSN, of Boynton Beach is us on social at www.komen.org/contact-us/follow-us/.
then, she has undergone a double mastectomy, five months of a Registered Nurse who teaches at Cambridge College of
chemotherapy and six weeks of radiation. On August 22, she rang Healthcare & Technology. During a routine mammogram 17 Southern Exposure Technologies
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Within two weeks, her treatment began. This year marks Hubbard Radio, a wife, mother of two adult children, and START YOUR NEW YEAR WITH SECURE BACKUPS,
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their shared experiences. However, life took an unexpected turn when she was